Warranty for Handmade Bike Frame

Celilo Cycles stands behind the exceptional quality and craftsmanship of our handmade bike frames. We take pride in delivering products that are built to last and provide an exceptional riding experience. To demonstrate our commitment to your satisfaction and peace of mind, we offer the following warranty for our handmade bike frames:

Warranty Coverage: We warranty our handmade bike frames against defects in materials and workmanship for a period of 5 years from the date of purchase. This warranty is applicable to the original purchaser of the frame and is non-transferable.

Warranty Benefits: During the warranty period, if any defects arise in the frame under normal use and proper maintenance, we will, at our discretion, either repair or replace the frame. The determination of whether to repair or replace will be based on the extent and nature of the defect.

Warranty Exclusions: The warranty does not cover damages or defects resulting from the following:

  • Misuse, abuse, or neglect of the frame
  • Modifications or alterations made to the frame without prior authorization from Celilo Cycles
  • Failure to follow the recommended maintenance and care instructions
  • Accidents, collisions, or other incidents that are beyond the control of Celilo Cycles
  • Normal wear and tear, including scratches, dings, or cosmetic damage that does not affect the performance of the frame

Warranty Claim Process: If you believe your handmade bike frame is subject to a warranty claim, please follow these steps:

a. Contact our customer service team at [insert contact information] and provide details about the issue you are experiencing with the frame. b. We may request additional information, such as photographs or proof of purchase, to assess the claim. c. After reviewing the information, we will determine the appropriate course of action, which may involve requesting you to ship the frame back to us for inspection. d. If the claim is deemed valid under our warranty guidelines, we will proceed with the necessary repairs or replacement and cover the cost of shipping the frame back to you.

Limitations of Liability: In no event shall Celilo Cycles be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the handmade bike frame, even if we have been advised of the possibility of such damages. Our liability under this warranty is limited solely to the repair or replacement of the frame, as outlined in section 2.

We stand by the quality of our handmade bike frames and are committed to ensuring your satisfaction. If you have any questions or require further assistance regarding our warranty, please feel free to contact us.